The timeshare exchange company saw double digit increases across key measurements for the year.
Dial An Exchange (DAE), the largest privately owned timeshare exchange company in the world, has experienced significant growth in Europe during 2012 with numbers up in key areas such as membership base and exchange transactions.
DAE Europe saw membership growth of 21% for the year compared to 2011 levels, with a 10.1% growth rate in exchange transactions and 17.1% improvement in Bonus Week transactions – defined as late breaks available within six weeks of check-in without the need to use exchange credits.
This strong growth has led to rapid expansion in the European operation, with new DAE service centres opening in 2012 in both Italy and Bulgaria, allowing many more timeshare and holiday property owners to benefit from DAE’s philosophy of fantastic customer service coupled with low cost exchanges.
“Our service centre based in Bulgaria will serve members across Eastern Europe, including Russia, Greece and Turkey, with the ability to service those customers in their native languages,” said Oliver Green, Managing Director of DAE Europe. “With these new service centres, we will have the opportunity to reach out to new customers and it is anticipated that our membership growth will continue at pace.”
In 2012, DAE Europe entered into 23 new resort agreements, where resorts and resort groupings agree to promote DAE services to their owners. These resorts are located across Europe, from well-established resorts in the U.K., Italy and Spain through to point of sale agreements at resorts in various locations including the U.K. and Portugal.
“DAE Europe believes in the right of the timeshare owner to transact with whichever exchange company best suits their requirements,” added Green. “Because of this belief in consumer choice, we do not actively pursue a policy of exclusively affiliating specific resorts. That said, we do of course work with resorts to ensure that their owners can maximise the potential of their timeshare investment.”
DAE offers free membership for timeshare owners looking for a cost-effective way to exchange their product and explore the world of possible holiday options available through the DAE website. The company does not charge upfront membership fees, with payment required only after confirmation and processing of the request.
About Dial An Exchange
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company is approaching 450,000 members worldwide and is a truly viable option for all timeshare owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for timeshare owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
Membership benefits include a FREE membership option, Gold Advantage membership option, low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit http://daelive.com