Timeshare exchange company Dial An Exchange continues to add staff as its European operation grows as a brisk pace.
Global timeshare exchange operator Dial An Exchange (DAE) continues to expand its European operation as holiday-makers begin looking ahead to the summer travel season.
DAE has expanded its staffing levels across Europe by 59% over the course of the last 12 months, having increased its contact centers from one to three, including new operations in Italy and Bulgaria in addition to its U.K. office. The service centre based in Bulgaria serves members across Eastern Europe, including Russia, Greece and Turkey, with the ability to service those customers in their native languages.
Encompassing everything from resort services to strategic development, the DAE Europe business development team is in a position to bring benefits to industry partners according to Oliver Green, Managing Director of DAE Europe.
“In order to make sure that both our growing membership base and our industry partners receive the best possible service, our teams have rapidly expanded in order to ensure that all DAE members, wherever they reside, are able to enjoy the legendary customer service that Dial An Exchange is famous for,” Green said. “Across our three European service centres, our customer service team works hard to ensure that each of our valued members gets the best from their exchange company, communicating with a friendly staff member in their own language who knows the shared ownership market in their area intimately.”
In all, DAE Europe staff is now able to service members across eight languages, from Spanish to Hungarian and English to Russian, due to the expansion.
The company also entered into 23 new resort agreements in Europe last year to provide more holiday options to its members, where resorts and resort groupings agree to promote DAE services to their owners. These resorts are located across Europe, from well-established resorts in the U.K., Italy and Spain through to point of sale agreements at resorts in various locations including the U.K. and Portugal.
About Dial An Exchange
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company has more than 450,000 members worldwide and is a truly viable option for all timeshare owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for timeshare owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
Membership benefits include a FREE membership option, Gold Advantage membership option, low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit http://daelive.com.