Dial An Exchange (DAE), the world's largest privately owned holiday exchange company, is enlisting the experience and opinions of its members as it continues to focus on providing quality holidays.
As part of the checks and balances it makes to provide the highest quality, Dial An Exchange is using its own customers' feedback to ensure high standards and quality are maintained.
After returning from their holiday, each member is encouraged to write a review of the resort that they have visited. This will then be displayed to all other DAE members on the Dial An Exchange website under the resorts' profile. Other members can read the first-hand feedback of each resort before choosing to book a holiday themselves.
Dial An Exchange managing director Europe, Oliver Green said: "We work closely together with resorts to build on the wealth of positive reviews received, but also importantly to address any negative feedback. If we receive even one negative review, we ask the resort why this might have happened, and what they aim to do to rectify it. If we receive a second review highlighting the same issue, we will make sure that the resort acts swiftly to address any problems, and if we receive a third negative review on the same theme, we will withdraw our exchange services for that resort until they are able to demonstrate that the issues have been resolved. Thankfully this is rare, but something we feel is essential in order to maintain a high quality threshold, and to ensure that our members enjoy the best possible exchange holidays."
"Happily, most resorts work to a very high standard, however there is still variation of quality from resort to resort and country to country. A rustic French gîte in the countryside will obviously be of a completely different standard to a luxury condominium in Florida."
"The beauty of the DAE system is that every single member can take advantage of each and every available week without restriction, opening up the widest possible range of holiday opportunities.
"And while at Dial An Exchange we do not grade our resorts for precisely these reasons, we do take every possible step to ensure that each and every member is able to enjoy their dream holiday."
Dial An Exchange (DAE) is a global timeshare exchange company founded in Australia in 1997. Today, the company is approaching 400,000 members worldwide serviced from ten offices across the globe. As the world’s largest privately owned exchange provider, DAE has the enviable ability to listen, and react quickly to the needs of customers. DAE offers true worldwide vacation availability,
plus discounted rental and bonus weeks in prime locations. With no complicated rules or trading powers - just simple ‘week-for-week’ exchange – simplicity and transparency are at the heart of the company’s success. DAE offers a free membership option; 24/7 availability and booking online; and no upfront fees, with their low exchange fee payable only upon booking confirmation. For three years running from 2011 to 2013, DAE was voted by its industry peers as providing the industry's Best Customer Service in the prestigious Perspective Magazine Awards, leaving little doubt that DAE excels where it most counts - in caring for their members.