Worldwide vacation exchange provider, DAE, is making localized customer service a priority of their organization as they expand their services into key timeshare markets around the world.
The world’s largest independently-owned vacation exchange company now has offices in 12 locations including Australia, New Zealand, Italy, Bulgaria, Germany, South Africa, India, Thailand, China, the United Kingdom and the United States, with a new office in Egypt opening last year.
CEO Francis Taylor said the company’s growth was guided by their customers’ best interests. “As a company that listens to what our customers want above all else, DAE has always understood that our members want simple, quick service that delivers results in one phone call,” said Mr Taylor.
“The opposition to centralized call centers has grown stronger in recent years, which is why DAE is committed to a decentralized approach to customer service.
“In 2013, our capacity expanded to 12 locations around the globe – providing locally based customer service to individual regions.
“This is particularly important for servicing our members in their own region, where different nationalities and languages are present. Our localized service providers can cater to the cultural needs of members in their region and are sensitive to how different cultures prefer to travel.
“DAE’s local customer service professionals also understand the local travel market they work in, making them an asset to our members all over the globe who can now travel to new and exciting regions with the help of our local DAE experts.
“As demand grows, we are building our capacity to better service individual markets – for example, more Spanish-speaking customer service consultants in North America to cater for the increasing number of owners in Latin America.
“Our multi-skilled consultants are highly trained to deal with every member’s request – so members can deal with one consultant directly to answer all of their concerns. That’s the model of legendary customer service that we are known for.
“These are just some of the ways we are growing our business to ensure our customers’ needs are always put first, and it’s why DAE is home to the happiest vacation exchange members in the world.”
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com