Worldwide holiday exchange provider, DAE, has launched a new initiative to recognise and reward frontline resort staff who deliver exceptional customer service to guests.
The ‘DAE Award of Excellence’ has been developed over several months in consultation with resorts throughout Australia and New Zealand and is designed to encourage resort guests to vote for the staff member they feel provides the most outstanding customer service during their stay.
“DAE has built a solid reputation for giving our members the highest quality of customer service, and as a multiple winner of international awards for the industry’s Best Customer Service, we strive for excellence,” said CEO of DAE, Francis Taylor.
“The DAE Award of Excellence encourages our resort partners to embrace this same philosophy and help create a resort experience that customers will always remember.
“We know it’s often the little things that make the biggest difference when you are on holiday, and there are many resort staff members who go above and beyond, all day every day, to make their guests’ experience even better.
“During their stay, guests will be provided with an Award token, and encouraged to present it to the resort staff member theyfeel exemplifies the meaning of ‘Memorable Customer Service’.”
Over the next 12 months, star performers will receive rewards including quarterly $500 IYC/DAE travel vouchers; and major prizes of $1000, $1500 and $2500 travel vouchers will be awarded to the top three resort staff who accumulate the most customer recognition tokens over the year.
In addition, the resort with the top achiever will also receive a $2000 cash prize to throw a staff party and share in the celebrations.
“DAE has been developing this Award initiative for several months, with feedback from focus groups of Australian and New Zealand Resort Managers who worked closely with us to fine-tune the practical application of our concept,” said Mr Taylor.
“We value the input we received from our resort partners, as with anything like this, it is so important to get it right for our industry – ensuring we get the best outcome for resorts, timeshare owners and staff.
“By introducing this initiative at our partner resorts we hope to deliver greater satisfaction for resort guests, and create a renewed energy among staff - the individuals who are so crucial in delivering great holiday experiences to timeshare owners all around Australia and New Zealand.
“We will also be looking to roll this out as a global initiative following the pilot program in the Pacific,” added Mr Taylor.
About DAE (Dial An Exchange)
DAE has grown significantly since it first opened its doors in 1997. A strong focus on quality customer service has led to their continued growth as over 50% of their new memberships have been the result of personal referrals. Today, the company services over 1 million timeshare owners (including 500,000 direct members) at resorts and clubs through 12 offices worldwide, and is a truly viable option for all timeshare, points and fractional owners to exchange their weeks and points or credits products. DAE’s robust set of membership benefits makes it easy for owners to truly enjoy their vacation ownership experience. Their simple, flexible and innovative direct to consumer approach has evolved into a range of business development and support tools for their business partners such as resorts, management companies and Home Owners Associations who are looking for a competitive edge to support their rapid growth.
DAE offers a value added Gold Advantage benefits program along with low exchange fees, a 3-year credit for every banked week, 24/7 live access to exchange weeks, personalized customer service, worldwide vacation availability, discounted rental weeks in prime locations and informative monthly e-Newsletters providing travel tips, destination ideas and money saving promotions and offers. At DAE, the timeshare owners’ needs come first and foremost and quality of service is never compromised. For more information, please visit www.daelive.com