Dial An Exchange Timeshare, Vacation Ownership & Points Clubs Exchange Service

To better serve our guests, the Dial An Exchange Group (DAE) has developed a number of simple terms and conditions that act as guidelines for the interaction between Dial An Exchange (DAE) and guests.

Accommodation Standards and Services.  DAE has access to a variety of resorts in different countries with varying levels of accommodation types, building standards and services. DAE cannot be held responsible for any resort that may not meet the expected standard of accommodation, service, operation, facilities or amenities. 

The total number of people occupying the Accommodation must not exceed the maximum occupancy of the unit set forth in the confirmation or reservation documentation; otherwise, access may be refused or an additional charge may be levied against the guest.

Miscellaneous Fees; Taxes. Guests are solely responsible for the payment of any and all bed tax, transient occupancy tax or similar tax, applicable port charges, gratuities, personal expenses, utility charges, security deposits and other fees or charges properly levied by a Resort or other party for the use of amenities and facilities.

Guests are solely responsible for all damage and loss to the Accommodations as a result of the guests conduct (and the conduct of family, friends, invitees and guests), as well as all personal charges incurred including, without limitation, telephone calls, Internet service, meals and beverages, and any other applicable and permissible charges imposed by the Accommodation.

All Inclusive Fees. Some resort stays require or make available as an option, all-inclusive fees which are due upon check in, and pay for the guest's meals and beverages. These all-inclusive programs may include more or less, but are purely at the discretion of the resort. The guest is solely responsible for all-inclusive fee payments to the Resort.

Cancellation Policy. Bonus Weeks are non-refundable.  Rental week cancellations are subject to the terms and conditions of the destination resort.

Non Payment.  Access to accommodation of any guest whose transaction fee is rejected by the guest’s bank or Credit Card Company or who has not fully paid all associated dues, taxes, and other charges relating to the booking will be denied.

Natural Disasters.  Cancellation of any confirmed booking due to Natural Disasters will be subject to the published cancellation terms of the accommodation house.  DAE is not responsible for cancellations that arise from natural disasters.

Loss/Damage and Theft.  DAE is not responsible for loss, damage to, or theft of personal property related to a guest’s use of Accommodations and/or Holiday Property, nor is DAE liable for personal or bodily injury to a guest and invitees in connection with such use.

Guest Names. All bookings must be confirmed with the proper guest details at the time the confirmation is issued. Multiple bookings confirmed with the same guest name for similar check in dates will be considered duplicates and invalid and may be cancelled by DAE without notice unless prior arrangement has been made with DAE.

Privacy Policy.  It is vital for DAE to liaise with the resort/management company to exchange necessary booking relevant information. By purchasing from DAE, rental or bonus accommodation, the guest agrees to this "exchange of information" between DAE and the resort/management company.

DAE agrees to keep this information private and confidential at all times and agrees not to pass this information onto any other third party.  DAE does not sell or rent guest’s private information to any other third party. DAE may provide guest information to other offices of Dial An Exchange for internal use only (in relation to reservations made through these offices). These offices are currently located in the United Kingdom, Portugal, Italy, Australia, New Zealand, Asia (Bangkok, India and Shanghai), USA, South Africa and Egypt. A full copy of DAE's privacy policy is available on our website www.daelive.com  or on request from our offices.  Updated 19 December 2016