To bank a week with DAE, the maintenance fee must be paid in full on the week you are depositing. You won’t be able to exchange your week for another week unless your maintenance fees are paid for the banked year. You will also not be allowed to bank or exchange a future week unless that year's maintenance fees are paid.
The week you are depositing for your exchange must not have been utilized or assigned to another party or company. You can’t deposit your week with more than one exchange company at a time, in any one entitlement period, as this will cause an overbooking of your unit. Any expenses incurred to an inbound guest or DAE, denied access to your week as a result of a double banking with another exchange company, will be your responsibility.
A number of resorts like to bank the weeks on their owner's behalf. Check with your resort if you are unsure of their procedures, or we can advise you which resorts operate on this basis.
We can accept your deposited week as long as it is more than eight (8) weeks from the check-in date.
We reserve the right, in our sole discretion, to refuse, deny or cancel a Deposit.
Whenever you bank a week with DAE, we give you three years to use it. However, if you need more time, it’s easy to extend your credit.
1. As you are approaching the expiry date on your deposit credit, you will see an alert on your Dashboard. (You will probably also receive an email around this time advising you that your expiry date is coming up)
2. Click on the alert – here you will be able to see which of your credits is about to expire and click on the [Extend] button.
3. Review your payment summary, hit the [next] button and add your payment details to complete your purchase, that’s it! Six more months to use your credit.
Please note. Credit extensions can only be purchased on standard DAE deposit credits. Additional credits received as part of a promotion are not eligible for an extension.
For step by step instructions on extending your credit online go to help.daelive.com
You need to be logged in to daelive.com to access the full range of services offered by DAE, including banking a week or booking an exchange.
For instructions on how to login (and what to do once you get there) go to help.daelive.com
If you have forgotten your password, click Forgot Password and enter the email address associated with your DAE account. We will email you instructions to reset your password.
If you are not a member, without logging in you will still be able to search our global network of destinations and learn about the awesome benefits of being a DAE member (which will make you want to join anyway) but you won’t be able to see any availability or make a booking.
If you have banked your week with DAE and have been issued a Deposit Credit, you are ready to book any exchange online, instantly. The exchange fee is due at the time of booking (that’s when you click the BOOK button and the magic happens).
If you have submitted a request through our Match Request system, you won’t pay an exchange fee until after we have confirmed your request and you’ve accepted the week we’ve found for you. You won’t need to pay up front until we’ve found what you’re looking for.
Yes, you sure can. Once you are logged in, on the main Dashboard the first thing you will see is the number of Deposit Credits you have in our system.
Click the circle to dropdown the relevant information on your valid credits – including the expiry date. Remember to get booking if your expiry date is approaching! You have 3 years from the date you banked your week to book an exchange before your credit expires and is gone for good.
If you have found the exchange week you want to book, click the BOOK button and follow the prompts, being sure to read all the relevant Terms & Conditions (and checking the boxes so we know you’ve understood them).
Before you can confirm your booking, you’ll be directed to a Bank & Book page, where you can select a registered week that you want to convert into a deposit credit to be used for the booking. From there, we will take you through all the steps you need to bank your week, and once you have a valid Deposit Credit, you can continue on to payment and confirmation of your booking. Hooray!
No weeks left to bank but you have found an exchange you really want? Click HOLD and give us a call to ask about our Global Passports. They might just be your ticket to that extra exchange vacation.
DAE members can choose the Cancellation Protection Option (CPO) at the time of booking an exchange. CPO only applies to exchange transactions and covers the deposit credit.
If you’ve accepted CPO at the time of booking and request a cancellation of the confirmed exchange, you must do so no later than 72 hours prior to the check-in date and time of that exchange reservation confirmation, for the cancellation to be valid. You will then have until the expiration of the original exchange credit to make a replacement exchange and the value of the exchange fee will be credited to your DAE account. If you have paid a unit upgrade fee, the value of this will also be credited to your DAE account. You will then have the option of purchasing a new CPO on any replacement exchange for the relevant CPO fee at the time of booking. No monetary refunds are allowed on cancellations regardless of whether a CPO has been obtained. CPO cannot be used to cancel a confirmed exchange and then rebook the same resort week as either a Bonus Week or additional benefit. We ask all members to be fair and use CPO for its intended purposes and not to misuse it.
CPO is completely optional. DAE members who decline CPO in connection with a confirmed exchange will forfeit their exchange fee upon cancellation of a confirmed exchange, which includes any change in dates, vacation destination or resorts (guest name changes are allowed). Additionally, the exchange credit (including the ability to make an exchange) will be forfeited if the DAE member cancels any exchange reservation confirmation within four (4) weeks of the scheduled check-in date and time.
The more time you give us to find a match, the more likely we are to find something just right for you. Feel free to pop a request into the system as soon as you know when/where you would like to go. We will do our best to find something that is just right for you!